[ RUNS TRUE ]
Most operations aren’t badly run.
They’re misaligned.
Millwright is a managed service for your ERP, inventory and pricing systems. You talk to a human, AI agents do the analysis and align the systems. You get the results in days, not weeks.
01 · THE CONVERSATION
You talk to a person.
The objective starts with you and passes to the Dunn Harland team — people, not a form.
02 · THE KICK-OFF
The objective reaches Records.
The team opens the project in Records — dashboard, decisions, reports. Everything below reports to it, and you see all of it.
03 · THE WORK
The Agent works both sides.
It talks to your systems and keeps Records current. Between your ERP, inventory and pricing systems, Pipelines moves the data every day.
04 · THE SIGN-OFF
Evidence returns. You approve.
Evidence flows up to Records, and Records shows it to you. Nothing changes without your approval flowing back. It runs true.
YOU
US
RECORDS
Records — your view
AGENT
The Agent
— works both sides
YOUR SYSTEMS
ERP
Inventory
Pricing
216 / 216 settings set on purpose
lead times · supplier choice · RFQs
THE PROBLEM
Misalignment never announces itself
Two shafts a few thousandths out of line destroy their own bearings inside a year. No amount of operator skill saves them. The problem is not in the operating — it is in the setup.
WHAT THE SYSTEM CAN ALREADY DO
Thousands of settings
Forecast models, service objectives, policy matrices, outlier rules, replenishment logic — every one a lever that changes the answer.
Every square is a decision someone has to make
WHAT MOST TEAMS ACTUALLY USE
The defaults
One person understands the system. They leave, or they get busy, and the configuration stops moving — while the business keeps changing around it.
The rest is never touched
A millwright installs machinery, aligns it and keeps it true. Rarely is this a software problem — most systems hold far more capability than any team uses. Where a real capability gap exists, we find it early rather than late.
REACH
It is not one vendor’s problem, so it is not one vendor’s answer
Millwright is three parts. We work planning, data and delivery systems directly, and we reach ERP and source systems through their files, exports and APIs. The route in differs; the method does not.
Records
One place to manage, approve and govern the project. Notes, minutes and dictated pages become one structured register — nothing is retyped, and every open question stays visible instead of being quietly filled in.
Agent
Does the controlled work — the analysis, the configuration, the evidence — inside your systems, under your permissions, one confirmed call at a time.
Pipelines
Set up once with the agent, run every day without it. The work product is the rule set, not the daily run.
CONTROL
Asking and changing are deliberately different skills
Millwright separates the two at the boundary. The split is built into the tools, not written into a promise — so you do not have to take restraint on trust.
[ ASKING ]
- Screens, reports, exports, the deployment database, file archives
- Read-only queries, extracts and dashboards
- Read-only is enforced by the session itself, with a time limit on every query — writing is impossible, not just forbidden
- The change capability is deliberately not part of it
[ CHANGING ]
- Live changes run through a separate, explicitly invoked path
- Scope, back up, plan, confirm, apply, verify, log — every time
- Bulk work pilots on one to three records before it proceeds
- A live folder is never used for a test — anything placed there is processed as real
GOVERNANCE
The questions you will ask, and where each one is closed
THE CONCERN
HOW IT IS CLOSED
Could it exceed the person using it?
It signs in as an account you create. Your own system’s permissions are the ceiling — it can never do more than you granted.
Could a new capability appear unnoticed?
Everything it can do is on a written list you can read. A capability that is not on the list cannot ship.
Could it move a project by itself?
Approvals, advances and anything that emails a customer need explicit confirmation, one call at a time.
Could it overwrite someone’s work?
Project notes carry version checks. A clash forces a re-read and reapply, never a blind write.
Could it report a pass nobody checked?
“Not verifiable” is a required verdict. Weak evidence scores zero — it is never counted as checked.
Could someone see an unsafe claim?
Every finding separates observed fact, product guidance and inference, with its evidence date and confidence.
PROOF IN THE FIELD
A third of the shortage was already sitting in the network
A global equipment manufacturer was short of parts while its dealers held the same parts as excess. The Millwright Agent reconciled the two. It matched parts only on an exact master item, and no dealer’s excess was allocated twice.
325,688
parts at risk of running out, reconciled
£444m
of shortfall assessed
33.4%
of risks had a dealer who could supply — 108,801 of them
665,474
units proposed, with no donor over-allocated
[ WHAT WAS PROPOSED ]
Every difference from the reference, decided line by line
SETTING | REF | AS FOUND | DECISION |
|---|---|---|---|
| Max. periods in calculation | 24 | 12 | Agreed |
| Enable outlier evaluation | On | Off | Agreed |
| IQR factor — transactions | 7.50 | 1.50 | Agreed |
| IQR factor — periods | 2.50 | 1.50 | Agreed |
| Enable step change detection | Yes | No | Agreed |
Thirty-five differences were found across four areas — two rejected, two not needed, three left alone.
[ WHAT CAME BACK ]
Service and stock outcome pass. Production held.
The result as the customer reads it: the decision, the headline numbers, the checks behind them — and the panel that says do not deploy yet. A recommendation not to proceed is a valid outcome, and it is the one that earns the next engagement.
ON OUR OWN NUMBERS
Where we show time saved, the ‘now’ figures are elapsed times from live projects. The ‘before’ figures are our own estimate of the prior manual method, not a measured baseline.
BEYOND PARTS PLANNING
The method travels further than the software does
Legal practice
A legal case-management platform, end to end — 600 legal cases managed
Automotive group · Italy
An automotive RFQ and pricing platform, designed and prototyped
Distribution group · Saudi Arabia
Distribution network mapped and supply routes derived
Equipment manufacturer · global
Delivery governance from timesheets and ticket history
Equipment manufacturer · global
A dealer-facing ROI calculator with live exchange rates
Dealer group · France
Inventory health across a dealer network
None of this is parts-planning configuration.
THE OFFER
A managed service, not a tool you are left to run
WHAT STAYS WITH YOU
- The strategy, the targets and the budget
- Every decision on every recommendation
- Approval before anything reaches production
- Your systems, your data, your licences
WHAT WE CARRY
- The analysis, the configuration and the evidence
- The integration mappings and their upkeep
- The documents, the evidence pack and the audit trail
- The knowledge of how the system should be set up
The machine is yours and the capability is already paid for. What is missing is the millwright — someone whose whole job is knowing every setting.
Book 15 minutes